Contact information

📞 Contact Information

Last Updated: March 1, 2026

To support your laboratory and analytical needs, Peptify provides dedicated customer service for inquiries regarding order status, shipping, bulk procurement, and compound verification.

1. General Inquiries & Support For all general questions, order updates, or technical support regarding reconstitution and solubility, please reach out to our team:

• Email: business@peptify.co.za

• Phone: Refer to FAQs

• Physical Address: Cape Town, South Africa

2. Business Hours Our support and fulfillment teams operate during the following hours:

• Monday – Friday: 09:00 AM – 17:00 PM (SAST)

• Weekends & Public Holidays: Closed

Please allow 24-48 hours for a response to email inquiries submitted during standard business hours.

3. Reporting Defective or Damaged Orders If you are contacting us regarding a damaged vial or compromised seal, please refer to our Return & Refund Policy. Ensure your initial email includes your Order Number, the Batch Number, and clear, high-resolution photographs of the unopened product to expedite the review process.

⚠️ Research Compliance Notice To ensure full compliance with regulatory standards, Peptify operates strictly as a supplier of in vitro laboratory research chemicals. Our customer support team is strictly prohibited from answering any questions regarding human consumption, therapeutic use, or dosage protocols. Any inquiries of this nature will not be answered, and the associated account may be flagged or restricted from future purchases. We appreciate your strict adherence to these research guidelines.